Jordan: Deputy Director of Operations

The International Rescue Committee responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

Background

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 3.8 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis with an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,250 staff in the region. IRC is undertaking programs in Syria and the neighboring countries of Jordan, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women's protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

SCOPE

The Deputy Director, Operations plays a key role in the overall leadership and management of the IRC Jordan program. The day to day portfolio will include direct supervision of the operations teams including Administration, IT and Supply Chain; Safety & Security and support to field level management , working with the Finance department and the Country Director (CD) on overall financial management. Secondary responsibilities will include working with the CD and program teams to ensur e quality program support services according to IRC principles and donor guidelines and that these services are completed in a timely manner and within budget.

Reporting to the Country Director and serving as member of the Senior Management Team (SMT), the Deputy Director, Operations is expected to contribute to organizational strategic thinking, planning, and overall coordination efforts. This position has close working relations with the Finance Controller, Deputy Director Programs, Grants Coordinator as well as other program and region-based staff.

RESPONSIBILITIES

Staff Management, Learning & Development

• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting quarterly performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least bi-weekly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• Promote and monitor staff care, well-being and self-care; approve and manage all time, attendance and leave requests to ensure adequate departmental coverage.
• Offer leadership support for successful adherence by staff to IRC's country and Global HR Operating Policies and Procedures.
• As part of succession plan and nationalization goals, identify, train and develop capability and capacity of a national staff to successfully transition role and responsibilities, by end of assignment

Administration & Supply Chain

• Ensuring that the Supply Chain team meets the needs of the programmes in a timely manner and does so in accordance with IRC policies and procedures,
• Direct supervision of the Supply Chain Coordinator and oversight of all Supply Chain staff,
• Verify that Administration & Supply Chain policies and procedures are documented, disseminated and consistently applied across the country program.
• Ensure that compliance monitoring processes are developed and effectively implemented.
• Assist the Administration & Supply Chain staff in developing and managing appropriate coordination mechanisms to ensure that all operational units are interacting well with each other, as well as with the Regional Unit, Global Supply Chain (GSC), the Country Office, across different field sites, and other IRC support entities.
• Assist supply chain staff in partnering effectively and cooperatively with other units to improve planning and resource utilization. Work with program staff to ensure procurement planning and identification of operational support needs.
• Ensure full proactive involvement of key processes with the finance department including Budget Versus Actual (BVA) report input and necessary information for operational budget accuracy.
• In collaboration with the Finance Controller and CD, ensure systems are streamlined between HR, Administration, Supply Chain, Finance and Programs.
• Provide input including operational risk analysis and recommendations to the Country Director and Finance Controller related to operations spending and effectiveness of in-country reporting and planning systems.
• Provide support to all field and program teams to ensure all field offices are functioning efficiently and transparently and in compliance with IRC procurement guidelines.

Safety and Security

• Overall management of safety and security, including:

• Ensuring the risks IRC staff face in their work environment are mitigated against to the degree feasible given the context,

• Ensuring Security Management Plan and SOP are in place, kept current and implemented by all staff at all times,

• Ensuring that contextual and scenario analysis are update regularly and shared with the wider management team,

• Supervise the Safety and Security Coordinator, and oversee the performance of all Safety and Security staff,

• Ensure that the SS Coordinator works closely with Regional and Global Security related teams,

• Ensure that Safety and Security is factored into program design and implementation, including but not limited to ensure the timely collection and sharing of relevant information,

• Ensuring all staff can access relevant safety and security trainings in a timely manner.

Programs Support, Strategy and Business Development

• Work with CD and DDs to identify opportunities for program expansion and support development of funding proposals.
• Work with the CD and DDs on the Country Program Strategic Planning process.
• Provide added support to program coordinators as required.
• Ensure all new proposals have received thorough Operations review and appropriate operations platform is maintained

Information Technology

• Supervise the IT Department
• Manage the Information Communications Technology (ICT) Officer.
• Verify that information technology policies and procedures are documented, disseminated and consistently applied across the country program.
• Ensure that IT compliance monitoring processes are developed and effectively implemented.
• Support the IT staff to provide top-tier and effective IT services and support to the Country Office and across all field sites.

Key Working Relationships

Position Reports to: Country Director

Position directly supervises: Supply Chain Coordinator, Safety and Security Coordinator, Admin Manager, and IT Officer

Other Internal and/or external contacts: DD Programs, Financial Controller, Regional HR Director, Regional Security Director, Regional Supply Chain Director

QUALIFICATIONS

• Six or more year's progressive management and leadership experience with an International NGO.
• Bachelors degree in relevant manage or technical field.
• Experience managing country program teams with a diverse portfolio; knowledge of major donors (including USAID/OFDA/PRM, ECHO/EC, DFID, UN Agencies).
• Strong background in Supply Chain, Logistics and Administration.
• Experience managing Security in a hostile environment.
• Excellent leadership, people management, interpersonal and negotiation skills and a demonstrated ability to develop harmonious teams in cross cultural context.
• Strong diplomatic skills. Ability to establish good working relationships with partners, donors and other stakeholders in a sensitive environment.
• Experience in IT is strongly preferred.
• Regional experience; knowledge of the context (in experience and expertise) and understating of the culture (Jordan/Middle East) essential;
• English fluency required, Arabic strongly preferred.

The position is based in Amman with frequent travel in the region.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Attention Returning National Candidates: IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

International Candidates : Individual housing is provided in Amman as well as accommodation during field travel. The position is fully accompanied for international hire and accompanying dependents including: rest and relaxation leave, vacation leave, home leave, education allowance, housing, water, electricity, internet connectivity, and other generous benefits. Modern amenities (health care, international schools, etc.) are readily available.

Please follow this link to apply: http://www.aplitrak.com/?adid=YXN0cmlkLm1hdGhldy4xODI0NC4zODMwQGlyYy5hcGxpdHJhay5jb20