Country: United States of America
Closing date: 24 Dec 2017
Job Title: ERP Training Specialist - Technical Sector: Information Technology Employment Category: Regular Location: USA-New York, NY - USP Job Description
Job Overview/Summary:
IRC is currently engaged in a project to implement an Enterprise Resource Planning (ERP) Management system across Finance, Supply Chain and Grants Management functions in all IRC locations. This project will retire a number of existing systems, bringing them in to a cloud based Microsoft Dynamics 365 environment.
The IT department supports the organization's work by providing reliable and scalable applications and infrastructure of the IRC's offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
The IT department:
The IT Department is part of the IRC's Operations and Strategy Unit and supports the organization's work by providing reliable and scalable applications and infrastructure of the IRC's offices in the US and around the world. An integral component of this effort is ensuring users have the knowledge and training needed to utilize our business systems effectively.
The purpose of the role:
The ERP Training Specialist will work closely with the Sr. Manager, IT Training and ERP project team to support training development, delivery and rollout of the IRC's new ERP system (Microsoft Dynamics 365). A key aspect of this role will include planning the training roll out and sustainability, ongoing development of training materials, and facilitation of ERP training sessions for US and international offices. Training mediums will include formal classroom delivery at IRC offices throughout the world, as well as remote web-cast delivery where applicable.
The Training Specialist will also work closely with the IT team to support training initiatives on other internal business systems as needed and as available.
Responsibilities include, but are not limited to:
Work independently (and with subject matter experts) to understand IRC business processes and functional roles, as they relate to ERP and MS Dynamics 365. Development of ERP training rollout plan, based on established training strategy. Develop training materials, and conduct training throughout ERP deployment and rollout. Conduct and support ERP 'Train-the-Trainer' sessions to global SME's. Develop and oversee production of classroom set up, instructional materials and job aids. Administer post-training continued education sessions, including 1:1 and group sessions. Create and maintain self-directed eLearning tutorials on system applications and processes. Create and update training reference guides in light of product or process changes. Provide feedback to learners and to Sr. Manager, IT Training throughout the training process. Conduct post-training analysis to determine training effectiveness. Maintain successful training delivery satisfaction statistics to drive program success. Requires travel to US and international offices.
Requirements:
Excellent communication and presentation skills. 3-6 years of combined progressive facilitation and instructional design experience. 3-6 years of Microsoft Dynamics AX 'hands-on' user experience, and formal training facilitation. Strong writing skills, with extensive experience developing end-user documentation. Experience with full lifecycle ERP implementations for company-wide rollouts. Advanced experience with Microsoft Office Word, PowerPoint and Excel. A passion for adult education and teaching. Experience in leading formal training sessions for global audiences. Ability to constantly learn and adapt to new technologies. Ability to communicate and build effective working relationships across a diverse groups of people and departments.
Preferred Additional Qualifications
Experience with Microsoft Dynamics 365 for Operations (specifically). Experience with CRM and / or Supply Chain Management systems. Fluency in French or Arabic a plus (but not required). Experience with Office 365, Box and Content Management Systems.
Working Environment
Standard office working environment International travel as needed
How to apply:
Please follow this link to apply: http://www.aplitrak.com/?adid=YXN0cmlkLm1hdGhldy44Mzg4Ni4zODMwQGlyY2NkLmFwbGl0cmFrLmNvbQ