Jordan: Senior Protection Monitoring Manager

Requisition ID: req1036

Job Title: Senior Protection Monitoring Manager

Sector: Protection and rule of law

Employment Category: Fixed Term

Employment Type: Full-Time

Location: Jordan-Amman - Shimesani

Job Description

CONTEXTUAL BACKGROUND

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 3,000 staff and workers in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women's protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming. Our work in these challenging settings gives rise to some of the most pressing issues facing contemporary humanitarian action, including questions of access, security, funding and coordination.

Job Overview/Summary

The Senior Protection Manager, based in the IRC Amman office, will be responsible for technical oversight and program mangment of IRC protection monitoring programming in North Western and Southern Syria. As such, the Senior Protection Manager supervises Protection Managers in Amman who are responsible for the implementation of the protection monitoring program. The overall goal of the protection monitoring program is to provide actionable information about the protection environment within northern Syria for advocacy and response targeting, and to directly facilitate information provision and referrals for vulnerable displaced populations. The Senior Protection Manager will work closely with the Protection Coordinator and Senior Integrated Protection Coordinator to develop an advocacy strategy.

Major Responsibilities

• Responsible for managing, implementing and standardizing protection monitoring programming
• Oversees the activities of the protection monitoring program coordinating regular protection monitoring, emergency assessments, and awareness sessions ensures that program activities are responsive and executed to a high quality standard.
• Provide oversight and strategic guidance for the joint implementation of the protection cash programme including coordinating with the Economic Relief and Development team.
• Develop and continuously update and refine quality systems and tools for protection monitoring to ensure the effective collection and analysis of qualitative data relating to the protection environment, including physical safety and security, freedom of movement, documentation, safe and equitable access to services, etc.
• Ensure protection activities are of high technical quality, meet humanitarian standards and are flexible and responsive to contextual changes
• Ensure that protection-related internal and external reporting programmatic and donor requirements are met, and that reports are of a high quality and are submitted on time. Provide quality oversight of the information products coming from the information management team in coordination with the Protection Managers, inclusive of donor reporting.
• Using protection monitoring data support the development of advocacy messages relating to the Syrian humanitarian crisis.
• Strategically position the IRC's protection monitoring findings in policy briefs and advocacy messages before the right targeted audience.

Program Development

• Contribute to any business development required for the protection program, including drafting concept notes, proposals as required by the protection coordinator.

Staff Performance Management, Learning & Development:

• Hire, supervise, and build the capacity of team members in relevant technical and management competencies.
• Develop and implement remote management capacity building approaches to build the strengths of the team in Syria.
• Coach, train, supervise and mentor direct-report staff, including communicating clear expectations, setting annual performance objectives, providing regular and timely positive and constructive performance feedback, and providing documented semi-annual performance reviews.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Approve and manage all time, attendance and leave requests to ensure adequate departmental coverage; ensure monthly, accurate timesheet submission and carry out probationary reviews..
• Hold high-quality meetings with each direct report on a regular and predictable basis, at least monthly.
• Provide a measurable development plan including on-the-job learning with the aim of strengthening technical capacity, exchanging knowledge within the team and providing guidance on career paths.
• As required identify staff performance issues and work with Human Resources to document and address these in accordance with the National Staff Employment Policies.
• Maintain open and professional relations with team members, promoting a strong team spirit and providing oversight and guidance to enable staff to successfully perform in their positions.
• Promote and monitor staff care and well-being. Model healthy work-life balance practices. Support appropriate interventions in response to identified staff care needs of both national and international staff.
• Look for opportunities to support staff in their career growth, where appropriate. As part of succession plan and nationalization goals, identify, train and develop capability and capacity of national staff to successfully transition role and responsibilities, by the end of assignment.
• Adhere to and act in accordance with the IRC Global HR Policies and Procedures, and communicates through word and example a high standard of compliance with all applicable policies and regulations.

Research, Learning and Analysis

• Support the protection coordinator to develop and implement regular monitoring and evaluation activities for the protection program.
• Ensures quality information management including beneficiary count in coordination with the protection coordinator and the information management team.

Coordination & Representation

• Support the timely information sharing regarding challenges and needs at the field level
• Represent IRC in internal and external forums as needed, including Protection Cluster.
• Assist in contributing to the development of referral mechanisms in collaboration with IRC coordinators, other NGOs and the Protection cluster.

Key Working Relationships

Position Reports to: Protection Coordinator

Indirect/Technical Reporting: Senior Integrated Protection Coordinator

Position directly Supervises: Protection Monitoring Managers

Key Internal Contacts:

• Country Program: Legal Specialist, Child Protection Manager, Women's Protection and Empowerment Manager, Information Management Manager and Information Management Officers, Senior Field Coordinator, Program staff, Supply chain staff.
• Region/Global: Protection Rule of Law Technical Advisor.

Key External Contacts:

• Protection cluster coordinators and operational partners for coordination and information purposes.

Job Requirements

Education:

• Bachelor's Degree in humanitarian assistance, social work, human rights, international law, social science or related field. Advanced degree preferred;

Work Experience:

• At least 2 years NGO experience preferably in a management role (experience with remote management preferable)

Demonstrated Technical Skills:

• Two-three years' experience implementing similar programming in an emergency or complex emergency context and demonstrable understanding of the relevance of international humanitarian law and human rights law to humanitarian action;
• Proven, successful managerial experience and previous experience of nationalization process strongly preferred;
• Strong acumen in analyzing data to inform advocacy initiatives.
• Demonstrable knowledge of and commitment to human rights and protection;
• Strong program and budget management skills;
• Strong written and oral communication skills;
• Ability to work well in and promote teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure effectively and productively

Demonstrated Managerial/Leadership Competencies:

• Experience with capacity building, including training of trainers, adult learning approaches and remote capacity building.
• Strong team and people management and organizational skills;

Languages:

• High standards written and spoken English is required, fluency Arabic is strongly desired.

Computer/Other Tech Requirements:

• Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint.

Standards of Professional Conduct The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Attention Returning National Candidates IRC strives to attract, motivate and retain qualified national staff in our programs. We strongly encourage national or returning national candidates to apply for this position. If you are a national of the country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply.

Working Environment

The overall security situation in Jordan is relatively calm, especially in Amman. The Jordanian government is stable, and civil unrest is largely peaceful. However, Jordan's generosity in hosting refugees from Palestine, Iraq and now Syria have created huge strains on the country's economy and infrastructure. The IRC office is in a modern professional building.

Please follow this link to apply: http://www.aplitrak.com/?adid=YXN0cmlkLm1hdGhldy45MTQ0My4zODMwQGlyY2NkLmFwbGl0cmFrLmNvbQ