United States of America: Front Desk Assistant

Under the supervision of the site manager, the Front Desk Assistant will provide general office support with a variety of clerical activities and related tasks. This role will be expected to greet and direct visitors over the phone and in-person, notify staff of visitors’ arrivals or calls, and maintain the lobby and front desk.

Major Responsibilities:

• Welcome and greet clients and guests in person or over the telephone; answer or refer inquiries to the appropriate staff member.
• Set appointments, check the voicemail system and send messages.
• Maintain up-to-date information on front desk processes and procedures.
• Keep lobby bulletin boards up-to-date with relevant information/flyers, and maintain a safe and clean reception area.
• Assist volunteer coordinator to train, supervise and schedule volunteers to help support the reception.
• Participate in program meetings and staff development activities as assigned.
• Support Admin Specialist with light clerical duties like sorting and distributing mail.
• Align with all policies, procedures and protocols of the agency.
• Other related duties as assigned.

Qualifications

• Minimum of one year relevant work experience in administration and/or reception preferred.
• Previous multi-cultural experience and demonstrated ability to communicate well with people of diverse backgrounds required.
• Independent self-starter and maintain responsibility for multiple tasks.
• Flexible, prioritize and detail oriented.
• Resourceful and dedicated in dealing with issues that may arise.
• Speak in a clear and friendly manner on the phone; greet visitors in a friendly and welcoming manner when face-to-face.
• Excellent organization, customer service and time management skills.
• Strong English written and verbal communication skills.
• Basic computer skills including keyboard and data entry.
• Fluency in an additional language relevant to current refugee populations preferred.

https://rescue.csod.com/ats/careersite/jobdetails.aspx?site=1&c=rescue&id=4795