United States of America: Health Liaison

The Health Liaison is responsible for programming that ensures the mental and medical health needs of clients are promptly identified and treated, that they are able to establish a medical home for ongoing care, and that they have access to educational resources to support the health and wellness of themselves and their families.

Major Responsibilities:

Responsibilities include, but are not limited to:

Client Services:

• Provide assistance to refugees to ensure timely provision and coordination of medical services, particularly for those with serious health conditions.
• Facilitate communication between clients, local health department, medical providers, and resettlement agency staff to support provision of needed services for newly arrived refugees and those with serious health conditions.
• Oversee delivery of health related orientation information to newly arrived refugees as part of local cultural orientation program and provide written information on health topics to refugees as needed.
• Arrange for transportation as needed for refugees to attend follow-up medical appointments.
• Provide information to refugees on medical insurance plans including referrals to the health insurance marketplace as appropriate.

Provider Relations:

• Provide training for community health service providers on the special cultural and linguistic needs of refugees.
• Develop and maintain up-to-date list of community health resources; conduct outreach to potential new providers.

Contract Compliance and Documentation:

• Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of both hard-copy and electronic files per best practice standards.
• Coordinate with State Refugee Health Coordinator on any unusual or difficult cases that occur or that may benefit from support from the Virginia Department of Health.
• Participate in monthly conference call facilitated by State Refugee Health Coordinator and report health data to the Office of Newcomer Services as required.

Oversight of Community Health Promotion Program:

• Provide oversight to the Community Health Promotion Program including the development and delivery of staff training and quality assurance techniques to support in-home and community based healthcare navigation and education.
• Provide ongoing supervision of the Community Health Program Coordinator, ensuring that program goals are being met.
• Assist Site Manager and Community Health Program Coordinator to prepare proposals for future funding as well as reports to current funders.

Team/Office Participation:

• Participate in all program meetings, staff development activities, and other duties as assigned.
• Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality.
• Other duties as assigned

Qualifications

• Bachelor’s degree in social work, public health, or a related field of study, or equivalent work experience.
• One to two years relevant work experience in human services field.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Prior supervisory experience preferred.
• Proven ability to contribute both independently and as a key team member.
• Self- starter with excellent problem solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Fluent in English, both spoken and written; bilingual ability in a language spoken by the local refugee population is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Valid driver’s license, access to a reliable vehicle with current insurance.

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

https://rescue.csod.com/ats/careersite/jobdetails.aspx?site=1&c=rescue&id=5031