Jordan: Senior Human Resources Manager

The International Rescue Committee responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.

CONTEXTUAL BACKGROUND

The Syria crisis is often described as the worst humanitarian catastrophe since the end of the Cold War. Inside Syria, 7.6 million people are internally displaced and 12.2 million are in need of humanitarian assistance, with 4.8 million in hard-to-reach areas. There are 4 million Syrian refugees in neighboring countries. This is no short-term humanitarian episode. The devastating human consequences to huge numbers of people will endure for decades. The destruction of relationships, communities, livelihoods, homes and infrastructure will take years to repair.

The IRC began relief operations in Jordan in 2007 to respond to a massive influx of Iraqi refugees. Today, the IRC is offering a robust humanitarian response to the Syria crisis. With an annual budget in excess of $140 million and a rapidly expanding portfolio, supported by more than 1,500 staff in the region, IRC is undertaking programs in Syria and the neighboring countries of Turkey, Iraq, Lebanon and Jordan in the fields of health, child protection, education, women's protection and empowerment, NFI and food distribution, cash assistance, water and sanitation, and livelihood programming.

Job Overview/ Summary :

The Senior HR Manager manages a team of HR staff based in Amman and Mafraq to ensure high quality and efficient staff recruitment, contracts management, orientation, learning and development, performance management, compensation and benefits, code of conduct compliance, employee engagement and staff care. The Senior HR Manager reports directly to the HR Lead.

The Senior HR Manager will support the HR lead to adapt and implement Global HR initiatives and practices and serve as an advisor to maximize staffing resources and performance, promote a positive organizational culture, minimize risk and ensure economy and efficiency of work processes.

HR Leader ship & Management

• In collaboration with the Senior Recruitment Officer and Regional Talent Acquisition Coordinator, a nalyze Jordan approach to attracting, developing, inspiring and retaining the right people with the right skills and make recommendations and implement short-term solutions to improve recruitment time to fill and quality.
• Actively participate in proposal design and grants opening and review meetings (GRMs, GOMs) specifically advising on organizational structure, position scoping, demographic/staffing analysis and other inputs critical to ensure strong HR foundation to support program quality
• Manage timely and accurate monthly payroll for the country program and train back up staff to manage this when absent.
• Conduct monthly and quarterly HR metrics and analysis to inform HR Lead decision-making. Conduct HR audit to ensure compliance, as requested.
• Review job position requests and submit to HR Lead with accurate form, job descriptions and make recommendations, ensuring accuracy, consistency and use of SRR JD and salary bench-marking.
• Manage benefit plans and communicate updates and conduct information campaigns for national staff.
• Oversee HR-related administrative duties and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled.
• Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect.
• Escalate code of conduct issues with HR Lead and co-lead investigations and ensure issues are resolved and appropriate follow-up is carried out, in collaboration with the Ethics and Compliance Unit.
• Advise supervisors in determining appropriate disciplinary plans of action. Follow-up disciplinary measures and related employment law matters. Act as impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
• Lead exit management procedure to ensure seamless and positive transition for departing employees; apply learning gained from exit interviews.
• Implement IRC Way Training on Quarterly basis for All Jordan Program staff.
• Develop country program professional development plan according to IRC's Global HR Operating Policy and Procedures, leverage on-line learning and serve as focal point for capacity building of national staff in Jordan.
• Carry-out daily HR-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements
• Other duties assigned by supervisor

Staff Performance Management and Development

• Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team and providing professional development guidance
• Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews.
• Provide constructive feedback and counsel on appropriate career paths and professional development.
• Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage.
• Support HR Lead to continue to pursue nationalization of senior and management positions.
• Conduct online learning campaigns to tangibly increase the percentage of staff benefiting from e-Cornell and LINGOs courses.

Communications

• Communicate frequently and regularly on HR changes, initiatives, programs and offerings.
• Model and encourage active practice of the principles of the "IRC Way - Global Standards for Professional Conduct" throughout the country program.
• Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff.

Job Requirements :

Education :

• Bachelor's required. Master's degree is a plus.

Work Experience:

• Minimum of 5 years, preferably 8 years as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration.
• Minimum 2 years staff management experience in a fast-paced environment.
• At least 1 year of experience with an international organization or international experience.

Demonstrated Sk ills and Competencies:

• A commitment to IRC's mission and vision
• Knowledge and experience with payroll, benefits administration, compensation benchmarking and utilizing HR metrics to inform decision-making
• Strong training and development skills; experience conducting Training of the Trainer
• Experience and knowledge of recruitment process and practice, including marketing and branding
• Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional grace.
• Proven sense of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution.
• Top-tier written and verbal communication skills;
• Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
• Ability to demonstrate a supportive and consultative approach with direct reports and staff at senior and junior levels
• Very strong proficiency in MS Word, Excel, Outlook and PowerPoint is required.
• Working knowledge of Jordan labor law

Language Skills :

• English and Arabic fluency required.
• Travel: 10 - 20% of time spent in the field in Mafraq, Irbid, Zaatari, Azraq and 80 - 90% in Amman.

Returning National Candidates: We strongly encourage national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Syria Response Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.

Professional Standards

IRC staff must adhere to the values and principles outlined in IRC Way - Global Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

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