Country: Jordan
Closing date: 07 Nov 2017
The International Rescue Committee responds to the world's worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
Job Overview/Summary: The IT Manager will be responsible for overseeing day-to-day operations of the IT function as part of the IRC Middle East Shared Services Unit based in Amman, Jordan. The Shared Services Unit provides support to three IRC offices in Amman, namely the IRC Jordan Country Program, the IRC Syria Country Program and the Middle East Regional Office. The IT Manager will facilitate the installation and configuration of IT infrastructure and systems, conduct staff training and directly supervise the IT team in these offices. The IT Manager will report to the Administration Coordinator (Shared Services) but will work closely with the Regional ICT Coordinator as well as other program and operations staff to ensure effective and timely delivery of IT support.
Responsibilities:
IT Support - Provide Level 1 and Level 2 Support
- Work with end-users or IT colleagues (or Service Desk) to resolve Level 1 issues.
- Resolve or escalate Level 2 and Level 3 issues to appropriate internal or external resources (regional/global IT, management, and vendor) as necessary.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
Installation and Configuration:
- Servers, Windows server operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals
- IRC standard system image, Windows 7 operating system, Microsoft office and Outlook
- Local Area Network, wireless network, Layer 7 devices, Firewalls, network storage, essential network services peer-to-peer or client server architecture, as appropriate.
Plan/Implement/Manage IT infrastructure/systems standards across all offices in Jordan and Syria.
Maintenance, Repair and Security
Perform preventative maintenance on all IRC computers and network resources.
Develop appropriate protocols for regular maintenance of all IRC laptops, desktop computer photocopiers, printers, and other IT communication related equipment.
Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, viruses, unauthorized users and damage to data.
Create and maintain network documentation to include but not limited to IP address, system access, upgrades and changes to original network, etc.
Closely collaborate with Regional and HQ IT teams on helpdesk, connectivity and other in country and global IRC IT projects.
Investigate local Internet connectivity options to connect CP offices thru VPNs and obtain adequate bandwidth for Intranet and application connectivity.
Any other IT related tasks assigned by the supervisor or Regional/HQ IT teams to accomplish the overall organizational goals.
Training, Evaluation and Testing
- Develop and implement regular user and support staff training, including training on basic care and maintenance of computers and equipment for users.
- Test and evaluate new technology as required by Regional and HQ IT.
- Advise office management of the technology available to help accomplish their tasks and goals, and help them develop a technology implementation plan inclusive of system design and staff training.
- Prepare and submit regular, quarterly and trip reports that provide sufficient detail for Regional/HQ teams to understand the country office's computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
- Perform annual IT Audit for Jordan/Syria offices as directed by Regional/Global IT.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
- Identify through tender process, as per standard IRC policies and procedures, local supply chain for IRC IT requirements.
IT Staff supervision and development
- Provide technical supervision for IT staff in Jordan & Syria offices by on-the-job support and coaching to promote harmonized program approaches and strategies.
- Train and Build the capacity of the IT Team members in Jordan/Syria offices by providing the needed IT technical training & assistance.
- Coordinate and delegate IT tasks and activities between IT team members in different offices.
- Ensure that performance objectives for IT staff (direct & indirect reports) are regularly reviewed and met.
Key Working Relationships:
Position Reports to: Administrative Coordinator Position directly supervises: 2 IT Officers
Position technically supervises: 1 IT Assistant - Jordan Field Office
Indirect Reporting: Regional ICT Coordinator Other Internal and/or external contacts:
Internal: All departments and users
External: IT equipment and supplies vendors, internet service providers
Job Requirements:
Education
- College Degree in Computer Science or equivalent technical work experience.
- CCNA course desired, MCSE or equivalent experience is required.
Work Experience: At least five years of experience in IT profession, 2-3 years of IT management
Demonstrated Skills and Competencies
- Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
- Excellent communication and interpersonal skills required.
- Experience in managing small/medium IT projects and office moves.
- Customer/Client service experience.
- Able to work independently within a team environment.
- Prioritization and time management skills.
- Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Strong supervisory skills.
- Ability to multi-task.
- Team spirit and problem solving abilities.
- Commitment to succeed
- High sense of urgency
- Strong follow-up skills
Language Skills: Fluency in Arabic is required. Fluency in English (written and spoken) is required.
Standards of Professional Conduct The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way - Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Returning National Candidates: We strongly encourage Jordanian national or returning national candidates to apply for this position. If you are a national of the Country in which this position is based and are currently located outside of your home country and possess over two years of international work experience, the Middle East Region has introduced an attractive remuneration package. The package includes competitive compensation, return flight to post, shipping allowance, temporary housing and a relocation allowance. Certain restrictions may apply. IRC strives to attract, motivate and retain qualified national staff in our programs.
How to apply:
Please follow this link to apply: http://www.aplitrak.com/?adid=YXN0cmlkLm1hdGhldy41NDI3Ny4zODMwQGlyYy5hcGxpdHJhay5jb20